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© 2014 - 2020   True JDM parts Co. Ltd. 

  Japan, 674-0000 Hyogo-ken, Akashi-shi

FAQ (Frequently Asked Questions)

 


- Why do our customers choose us?  

  • We provide a guarantee of Japanese quality. You have parcels directly from Japan into your hands. 

  • Our managers’ vast experience with car parts and motorsport.

  • Easy to order. Simply give us to know what do you wish and we will ask you about all required details (VIN code, chassis number, car specs, color or brand etc.) if it needs to.

  • Low prices.

  • Fast shipping. Our customers receive orders in 1 or 2 weeks. (EMS)

  • We give you all round prices, without additional fees in Japan. You have no headache with any calculations.

  • Safety and Fast payment methods.

  • Japan is closer to you with our team. We offer spares directly from Japan which others can’t. We are limited only by mail requirements. More than 10 000 000 brand new parts and same amount of performance and used spares.

  • Moreover, if there no offers inside Japan, we can offer you a special order from dealership or auto dismantlings outside of Japan. We have access to large car parts bases. 

  • We Love JDM cars. We know JDM spare parts.

 

 

- How to place an order?  

   Sent your request via contact form or e-mail. We will give you detailed response, with photos (for used parts) or schemes (for new parts) if it is possible. Or we will ask you details about your car or spares required. After confirmation you will have an invoice and payment details from us. After your payment in 2-6 days you will have a tracking number from us. And then in 2-8 days, you will have your parcel.

 

- All communication via e-mail only?  

  Yes. Everyone is interested to save all info in dialogues. We do our best to give you all responses 7 days per week, please check spam or promotion folder if you don’t see response from us in 24h. If there is no answer, please repeat your question via reserve e-mail truejdmparts11@gmail.com.

 

- What can we offer? 

  Full range of Japan car parts, brand new and used. Tuned performance parts, brand new and used. 

We are limited only by mail requirements. So we cannot offer: bumpers, bonnets, body shells, engines or transmissions (items heavier 30kg or longer 1.5m). 

 

- How do our customers receive all goods? 

  By EMS post service

https://www.ems.post/en 

https://www.post.japanpost.jp/int/ems/index_en.html

  We may offer delivery by sea for goods with compressed gas

and flammable liquids, but it takes much more time.

 

-  How much is shipping?

  All prices you see in our e-mails are for the items with shipping included. 

 

 

- CUSTOMS fees

  Usually it is tax-free to have a parcel with EMS, but it depends on your country’s customs rules. We are not responsible for any customs duty, or other charges due to import laws at the destination country.

 

- How long does it take (delivery)? 


  Usually it takes about 4 - 8 days to process the order. (up to 12 days in some cases)
Postage takes from 3 to 7 days on average. (depends on your region)
Overall, usually our customers receive orders in 2 weeks.

 

 

- JDM. What does it mean? 

  JDM — Japanese domestic market abbreviated. Most commonly used in relation to vehicles. (JDM car — car produced for Japan's home market.)

 

-  JAPAN quality? 

  If you prefer JDM cars, you perfectly know what does it mean.

Sometimes it is better to choose even used OEM JDM car part than brand new unknown non original part.

 

- What about business to business?  

  All offers and questions from you are welcome.